FAQ Section

• What are the core advantages of your company's CNC machines? What are the differentiated features compared with competitors' products?

  The core advantages of our company's CNC machines focus on three dimensions: first, high precision and stability performance. We adopt imported ball screws, linear guides and servo systems, with a positioning accuracy of ±0.001mm and a repeat positioning accuracy of ±0.0005mm, ensuring no precision drift during long-term operation; second, high-rigidity machine body design. The machine body is made of high-strength cast iron with integral aging treatment, which effectively suppresses cutting vibration and is suitable for heavy-load and high-speed cutting scenarios; third, intelligent adaptability. It supports seamless CAD/CAM connection, is equipped with an independently developed CNC system, and can realize automatic programming, tool wear warning, remote monitoring and other functions. At the same time, it is compatible with mainstream third-party CNC systems (such as FANUC, SIEMENS) to meet the customization needs of different industries. Compared with competitors, we have significant advantages in machine body stability, customization capability and after-sales response speed. We can customize machine models according to customers' processing materials (metal, composite materials, etc.) and processing technologies (milling, turning, drilling, etc.), and the warranty period of core components is longer.

• What processing scenarios and materials can your company's CNC machines adapt to?

  Our company's CNC machines cover all scenarios of general processing and special processing, mainly adapting to: general mechanical processing (gears, shafts, boxes, flanges and other components), auto parts processing (engine blocks, gearbox housings, brake components), aerospace parts processing (lightweight alloy structural parts), mold processing (plastic molds, hardware mold cavities and mold bases), electronic parts processing (precision hardware terminals, connectors) and other scenarios. In terms of material adaptation, it can efficiently process metal materials such as carbon steel, stainless steel, aluminum alloy, copper alloy, titanium alloy and superalloy, and also support precision processing of some engineering plastics and composite materials. Different machine models can be matched with special tools and cutting parameters according to the characteristics of processing materials to ensure processing efficiency and finished product quality.

• What is the warranty period of the CNC machine? What does the warranty scope include?

  All CNC machines of our company have a unified warranty period of 12 months, calculated from the date of qualified equipment acceptance. The warranty period of core components (servo motor, CNC system, ball screw, linear guide, spindle) is extended to 18 months, which is far higher than the industry average standard. The warranty scope includes: fault maintenance caused by the equipment's own quality problems, free replacement of core components (non-man-made damage), free on-site commissioning and maintenance guidance during the warranty period, and free technical consultation. It should be specially noted that man-made operation errors, illegal modification, force majeure (such as earthquake, flood), consumption of consumables (tools, guide rail oil, cutting fluid) and other situations are not within the warranty scope, and we can provide paid maintenance services.

• What installation, commissioning and training services will your company provide after equipment delivery?

  After equipment delivery, we provide full-process landing services: 1. Installation and commissioning: Professional engineers will visit the site to complete equipment installation, level calibration, circuit connection and system commissioning according to the customer's workshop layout, power supply, air source and other on-site conditions, ensuring that the equipment meets the designed processing accuracy, and sign the acceptance form after qualified commissioning; 2. Technical training: Hierarchical training is carried out for operators and maintenance personnel, including equipment operation specifications, daily maintenance skills, common fault diagnosis, CNC system operation and programming. The training duration is not less than 3 days to ensure that relevant personnel can operate the equipment independently; 3. Follow-up support: Provide written training materials after training, and arrange engineers to conduct on-site retraining or remote guidance according to customer needs to solve problems in actual operation.

• What matters should be paid attention to in the daily maintenance of CNC machines? How to extend the service life of the equipment?

  There are 5 core points for daily maintenance: ① Lubrication maintenance: Check the lubrication of guide rails and ball screws daily, add special grease/lubricating oil regularly to avoid component wear caused by dry friction; ② Cleaning maintenance: Clean the iron chips and cutting fluid residues on the workbench, turret and spindle taper hole daily, and clean the CNC system control panel and cooling fan weekly to prevent dust accumulation from affecting equipment operation; ③ Power supply and environment: Ensure that the equipment is connected to stable 380V three-phase electricity to avoid voltage fluctuation. The workshop should be dry and ventilated, and the temperature should be controlled at 15-30℃ to avoid the impact of humidity, high temperature and dust on the equipment; ④ Tool management: Regularly check the tool wear, replace the tool in time to avoid workpiece scrap or equipment failure caused by tool damage; ⑤ Regular inspection: Detect the equipment positioning accuracy and spindle speed monthly, and conduct a comprehensive inspection every six months to find and handle potential problems in time. Doing the above maintenance well can extend the service life of the equipment to more than 10 years.

• What is your company's after-sales response mechanism if the equipment breaks down? How long will it take to solve the problem?

  We have established a 7×24-hour rapid after-sales response mechanism to ensure timely resolution of faults: ① Remote response: After customers feedback faults through phone, WeChat or email, after-sales engineers will respond within 1 hour and solve more than 80% of common faults (such as system errors, operation errors, parameter abnormalities) through remote diagnosis (such as video guidance, remote system commissioning);② Post-fault follow-up: Conduct a return visit within 72 hours after maintenance to confirm that the equipment is running normally, and provide fault prevention suggestions to avoid the recurrence of similar problems.

• Does your company provide customized services for CNC machines? What is the customization process?

  Our company provides full-process customized services, and can customize exclusive CNC machines according to customers' specific processing needs, production capacity requirements, workshop space, etc. The customization process is as follows: 1. Demand communication: Customers provide detailed needs such as processing workpiece drawings, processing technology, production capacity goals and installation environment, and our technical team conducts demand analysis; 2. Scheme design: Issue a customized scheme (including machine parameters, structural design, configuration list and quotation) within 3-5 working days, and communicate and confirm with customers; 3. Scheme optimization: Adjust the details of the scheme according to customer feedback, determine the final design scheme and sign the customization contract; 4. Production and manufacturing: Arrange production according to the contract agreement, and synchronously feedback the production progress to customers throughout the process (such as core component procurement, machine body processing, assembly and commissioning); 5. Delivery and acceptance: After production, conduct on-site installation and commissioning, perform trial processing verification, and complete delivery after customer acceptance; 6. After-sales guarantee: Customized equipment enjoys the same warranty service as standard equipment, and provides exclusive technical support.

• Is the operation of CNC machines difficult? Can zero-based personnel get started quickly?

  The operation of our company's CNC machines is moderately difficult, and it is optimally designed for zero-based personnel to ensure quick start-up: ① The CNC system adopts a humanized interface, supports Chinese operation, with simple and easy-to-understand menus, and built-in common processing parameter templates that can be directly called to reduce programming difficulty; ② We provide one-on-one on-site training, guiding step by step from basic operation, programming entry to fault diagnosis. Zero-based personnel can independently complete the processing of simple workpieces after 3-5 days of training; ③ The equipment is equipped with anti-misoperation design, such as operation authority classification, emergency stop button, parameter locking, etc., to avoid equipment failure or safety accidents caused by operation errors; ④ Provide remote programming guidance and operation video tutorials later to help zero-based personnel quickly improve their operation skills, and our technical team can answer questions in operation at any time.

• What is the energy consumption of your company's CNC machines? Do they meet the energy conservation and environmental protection standards?

  Our company's CNC machines adopt energy-saving design, and their energy consumption is at the leading level in the industry. The specific performance is as follows: ① Core components are selected from energy-saving servo motors and frequency converters, which can automatically adjust the speed according to the processing load, and automatically enter the low-power mode when idling, reducing energy consumption by 15%-25% compared with traditional CNC machines; ② Adopt closed-loop control technology to reduce invalid operation and improve energy utilization rate; ③ The cutting fluid circulation system can realize filtration and reuse, reduce cutting fluid consumption, and is equipped with waste liquid recovery device to avoid environmental pollution. All equipment meet national energy conservation and environmental protection standards, have passed ISO14001 environmental management system certification, and can help customers reduce production costs while practicing the concept of green production.

• After purchasing the CNC machine, does your company provide subsequent technical upgrade services?

  We provide long-term technical upgrade services to ensure that customers' equipment always meets the needs of industry technological development: ① During the warranty period, provide free firmware upgrade and software optimization services for the CNC system to improve equipment performance and operational convenience; ② After the warranty period, provide paid technical upgrade services, including CNC system upgrade (such as adding automatic functions, remote monitoring functions), equipment structure optimization (such as upgrading the spindle, increasing the tool magazine capacity), processing technology upgrade, etc., and formulate personalized upgrade schemes according to customer needs; ③ We will regularly push the latest industry technological trends and equipment upgrade cases to customers to help them understand the technological trends and choose the appropriate upgrade scheme according to production needs; ④ After technical upgrade, provide corresponding training and commissioning services to ensure the normal operation of the upgraded equipment and give full play to the upgrade value.

• Can your company provide customized services?

  Yes, we provide full-process customized services for CNC machines. We can tailor exclusive equipment solutions according to your specific processing needs, production capacity requirements, workshop space constraints, and processing material characteristics (such as metal, composite materials). Our professional technical team will communicate with you in detail to clarify your needs, design a personalized scheme, and follow up the entire production and delivery process to ensure that the customized equipment fully meets your actual production needs. For more details, you can contact our sales team for a one-on-one consultation.

• What is your company's ranking among peers?

  In the domestic CNC machine manufacturing industry, our company ranks among the top tier in terms of comprehensive strength, especially in the field of medium and high-precision CNC machines and customized CNC equipment. We have stable market share and good industry reputation, which is supported by our advanced production technology, strict quality control system, perfect after-sales service and strong R&D capabilities. We do not focus solely on ranking, but adhere to the concept of "quality first, customer-oriented", and strive to provide customers with more cost-effective CNC equipment and professional solutions.